Welcome to Shopioverse Online, your trusted destination for stylish and high-quality shopping experiences. We value every customer and want you to be completely satisfied with your purchase. Our Refund Policy explains how refunds, returns, and exchanges work on our platform. Please read this policy carefully before making a purchase, as it outlines your rights and responsibilities.
1. Our Commitment to Customer Satisfaction
At Shopioverse Online, customer happiness is our top priority. We aim to deliver top-quality products that meet your expectations in every aspect — design, comfort, and durability. However, we understand that sometimes things may not go as planned. Whether an item doesn’t fit, arrives damaged, or simply doesn’t meet your expectations, our refund policy is designed to make your shopping experience smooth, transparent, and fair.
We believe in maintaining open communication and handling all refund requests professionally. Our support team is always ready to assist you with any product-related concerns, ensuring that your refund or return process is simple and stress-free.
2. Eligibility for Refunds
To be eligible for a refund or exchange, your item must meet the following conditions:
- The product must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging, including all tags, accessories, and documentation.
- A valid proof of purchase (order receipt or confirmation email) must be provided.
- The request for a refund must be made within the valid return period specified below.
We reserve the right to refuse a refund if the returned product shows signs of use, damage, or tampering, or if it does not meet the above criteria.
3. Time Frame for Refund Requests
Customers can request a refund or return within 7 to 14 days from the date of delivery, depending on the product category.
- Fashion & Apparel: 7 days from delivery.
- Accessories & Footwear: 10 days from delivery.
- Electronics & Gadgets (if applicable): 14 days from delivery.
- Personal or hygiene products: Non-refundable and non-returnable for safety reasons.
After the stated period, we unfortunately cannot offer a refund or exchange unless the item is proven to be defective.
4. Non-Refundable Items
Certain products are exempt from being returned or refunded due to hygiene, customization, or other factors. These include:
- Products marked “Final Sale” or “Non-Returnable” at checkout.
- Personal care items (e.g., innerwear, cosmetics, skincare).
- Customized or personalized products.
- Gift cards or promotional items.
- Downloaded digital goods or e-gift items.
We encourage customers to review product details carefully before placing an order.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We may request photographic or video evidence to verify the issue. Once confirmed, we will:
- Send a replacement at no extra cost, or
- Issue a full refund (including shipping charges, if applicable).
Our team will inspect the returned product upon arrival. If we determine that the item was indeed faulty or damaged upon delivery, the full refund will be processed. Otherwise, we may decline the refund or offer partial compensation.
6. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us:
Email us at support@shopioverse.online or use the Contact Us page on our website.
Include your Order ID, Name, Contact Details, and a brief description of the issue. - Attach Supporting Evidence:
If applicable, include clear photos or videos of the item showing defects or damage. - Wait for Confirmation:
Our support team will verify your request and provide you with a Return Authorization Number (RAN) and return instructions. - Ship the Item Back:
Return the item in its original packaging to the address provided. Ensure it is securely packed to prevent damage during transit.
Please note: We are not responsible for items lost or damaged during return shipping. It is advisable to use a trackable courier service.
7. Return Shipping Costs
- If the product is defective, damaged, or incorrect:
Shopioverse Online will cover the full return shipping cost. - If the product is being returned due to personal preference or a change of mind:
The customer will bear the return shipping cost.
In both cases, shipping fees (if any) from the original order are non-refundable unless the return is due to an error on our part.
8. Processing Time for Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days, and the amount will be automatically credited to your original method of payment.
- Credit/Debit Card payments: 5–7 business days
- UPI or Wallet payments: 2–4 business days
- Bank Transfers: 7–10 business days
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
9. Late or Missing Refunds
If you haven’t received your refund after the expected processing period:
- Recheck your bank account or payment wallet.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you still haven’t received your refund after completing the above steps, please contact us at support@shopioverse.online with your order details for further assistance.
We will do our best to ensure your refund is processed as soon as possible.
10. Exchange Policy
If you would like to exchange an item for a different size, color, or variant, please contact us within the return window. Exchanges are subject to product availability.
In cases where the requested replacement is out of stock, we may offer you:
- A refund, or
- A store credit that can be used for future purchases on Shopioverse.online.
11. Order Cancellation Policy
You can cancel your order within 12 hours of placing it, provided it has not yet been shipped.
To cancel an order, please contact us immediately at support@shopioverse.online. Once an order has been dispatched, it can no longer be canceled. In such cases, you can initiate a return after receiving the item.
If your order is canceled successfully, we will initiate a full refund to your original payment method within 5–7 business days.
12. Refunds for Discounted or Promotional Items
Only regularly priced items may be refunded.
Items purchased during sales, discounts, or promotions are not eligible for refunds unless they arrive damaged or defective.
We encourage customers to double-check their selections before completing a sale or promotional purchase.
13. International Orders (if applicable)
For international customers, the same refund and return policies apply; however:
- Shipping fees and customs duties are non-refundable.
- The customer is responsible for return shipping costs and any customs clearance fees.
- Refunds will be processed only after the returned item has been received and inspected by our team.
14. Store Credits
In certain cases, instead of a direct refund, we may issue store credit equal to the value of your returned product. Store credits:
- Are valid for 6 months from the date of issue.
- Can be used for any product available on Shopioverse.online.
- Cannot be converted into cash or transferred to another account.
15. Policy Updates
Shopioverse Online reserves the right to update, modify, or change this Refund Policy at any time without prior notice. Any changes will be reflected on this page with a revised “Last Updated” date.
We encourage customers to review this page regularly to stay informed about our refund and return practices.